Privacy Policy

Effective Date: September 4, 2025

Last Updated: September 4, 2025

Biogenic Solutions (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website, services, and products.

1. Information We Collect

We may collect the following types of information when you use our website or services:

• Personal Information: Name, email address, phone number, business name, job title, and other information you voluntarily provide through forms or communications.
• Service Data: Details related to waste management services requested or provided (facility type, service frequency, container type).
• Technical Data: IP address, browser type, operating system, device information, and browsing activity through cookies and analytics tools.
• Regulatory Data: Information required to ensure compliance with OSHA, EPA, DEA, and state medical waste regulations.

2. How We Use Your Information

We use your information for the following purposes:

• To deliver requested services, including scheduling pickups, providing compliance documentation, and managing waste containers.
• To ensure compliance with federal, state, and local regulations related to medical and pharmaceutical waste disposal.
• To communicate with you, including responding to inquiries and sending updates about services or regulatory changes.
• To improve our website, services, and customer experience through analytics and user feedback.
• To comply with legal and safety requirements that apply to regulated medical waste.

3. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who support our operations (IT services, payment processors, compliance partners).
• Regulatory Authorities: OSHA, EPA, DEA, or local/state agencies if required for compliance or legal purposes.
• Business Partners: Only with your consent, for co-managed services.
• Legal Obligations: To comply with subpoenas, court orders, or other legal requirements.

We do not sell or rent your personal information to marketers or third parties.

4. Data Retention & Security

We retain your personal data only as long as necessary to provide services, comply with regulations, or fulfill contractual/legal obligations. We use physical, technical, and administrative safeguards to protect against unauthorized access, misuse, or disclosure.

5. Cookies & Tracking Technologies

We use cookies, analytics tools, and similar technologies to:

• Enhance website performance and functionality.
• Track usage trends to improve user experience.
• Provide relevant marketing content.

You can manage cookie preferences through your browser settings.